Tenant Resources

The Basics

  • Rental Agreement:

    The duration of your rental agreement is fixed and specified in the document, please refer to your lease.

  • Security Deposits:

    Your security deposit can not be used to pay last month's or any other month's rent. The security deposit will be held until final walk through is completed. Fees will be assed at time of walk through, please refer to fee sheet for possible assessments.

  • Keys:

    The responsibility of the tenant.

  • Vehicle Parking:

    Only approved and operational vehicles are allowed in designated parking spaces. Tenant must add vehicle information into tenant portal online. All unauthorized vehicles will be towed at tenants expense.

  • Guests:

    No one other than those on the lease are allowed to stay. No parking in other tenants' spaces.

  • Noise:

    Residents, visitors and guests must be considerate of surrounding neighbors. Noise complaints will not be tolerated. If disturbances are reported, you will be notified. Repeated disturbances are a violation of your lease agreement. Guests to the property are the responsibility of the resident they are visiting.

  • Notice to Vacate:

    A notice to vacate must be submitted through the portal or mailed to our office at least 60 days prior to your lease expiration date. It is the tenant's responsibility to inform management of this and the date in which you will vacate the property. After which a final walk through will be completed upon your move out.

Utility Information

Maintenance Request 

  • A maintenance request can be made online through your tenant portal by going to https://kellingroupproperties.appfolio.com/
  • Maintenance request must be submitted in writing. When making a request, be as specific and detailed as possible. Also include pictures and or video of the problem.
  • When completing the work order, be sure to include your availability to be able to provide this information to the maintenance technician.
  • Try all trouble shooting tips and or google how to repair prior to submitting a work order.
  • Tenants are responsible for normal wear and tear as well as up keep to systems: appliances, A/C, electrical and plumbing.


Potential Charges to Tenant

  • The cost for any maintenance repairs that are deemed to have been caused by your actions or negligence.
  • Missed scheduled appointment for repairs, tenant will be charged up to $100.00
  • Please read through your lease and understand the maintenance you as the tenant are responsible for covering.

Maintenance Troubleshooting Tips

In Case of An Emergency, dial 911

In the case of a medical, fire or other emergency situation that could involve immediate harm to you or someone surrounding you, always call 911. 

Maintenance Emergency Procedures: If you experience an emergency situation, the specific definition of a maintenance emergency is: an issue that is dangerous, hazardous, or if not addressed immediately could cause damage to the property or your personal well-being. As a note, if the problem occurs in the middle of the night do the best to contain the the issue. 

  • An emergency is not an annoying sound, air conditioning failure, appliance malfunction, drain stoppage etc. While inconvenient, these are not considered emergencies.
  • If the situation is considered a maintenance emergency and occurs during normal business hours, please submit through the tenant portal. 

We encourage you to review the tips below which may help resolve minor issues before having to submit a maintenance request. You Tube has a large selection of how to videos that may assist in resolving your minor maintenance issue. 

If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position. 

  • Toilet Runs Constantly

    • Check for kink or disconnect of the chain from the handle lever, which could be preventing the flap to seat properly.
    • If unable to stop toilet running - turn off water by using the knob behind the toilet until maintenance is able to access the problem. This will prevent high water bills.

  • Clogged Toilet

    • Use a plunger with short, quick motions.
    • Pour bucket of water to clear out bowel
    • Don't put flush anything other than toilet paper. If maintenance is called out for a service due to this, you will be charged.

  • Clogged or Slow Sink without using harsh chemical drain cleaners

    • Pour a pot of boiling water down the drain, add 1/2 cup baking soda. Let sit for a few minutes. Then pour a mixture of 1 cup white vinegar and 1 cup of hot water, let sit for 5-10 minutes. Flush one more time with pot of boiling water.
    • For clogged bathtub and shower drains - pour boiling water down the drain to unclog hair and soap buildup.

  • A/C Not Cooling

    • If the air filter hasn't been changed in 30 days, change it. Remember per your lease, the filter must be changed monthly.
    • If the digital thermostat is not working check/change the battery
    • If you notice ice on the coils at the unit, turn off AC and submit maintenance request.

  • No Power

    • Check your fuse box for tripped breaker switch
    • Reset the breaker by moving it to the full "off" position and then back to "on" position
    • Locate GFCI outlets ( outlets with the test and retest buttons) and press reset button on all GFCI outlets
    • Check appliances. Unplug all of them in the unit. Reset breaker, plug in one appliance at a time to find faulty appliance
    • Contact your power company to inquire if there are power outages in your neighborhood.

  • No Hot Water

    • Check to see if hot water tank is leaking
    • Check fuse box for tripped breaker switch
    • If its a gas water heater, check to see if pilot light is out.

  • Refrigerator Not Staying Cool or Freezing

    • Check the thermostat to make sure it hasn't been turned way down by mistake
    • Be sure the vents on the back of the freezer compartment aren't blocked by frozen food packages. The area in front of the vent must be clear of blockages for the air to circulate
    • Vacuum the coils under or behind the fridge. Clogged coils can cause poor cooling. 
    • Clean the seals around the refrigerator doors to keep cool air from escaping

Pay Rent

  • When is rent due?

    • Rent is due on the 1st of each month.
    • Please refer to your lease for the exact amount, any late fees or grace period deadlines.
    • A zero balance must be maintained in order to avoid late fees.
    • Remember this also includes in added fees such as any maintenance charges, utility, liens, etc. owed by tenant.

  • How to pay rent?

    • Rent can be paid by money order, cashier's check or online through your Resident Portal.
    • Rent can be paid by mail, but it must be physically received by the 1st of the month.
    • Rent can be paid in person or put in the drop box at the back of our office. Rent must be put into an envelope with Kellin Group Properties on the front with tenant name and address of property.

  • Important Notes

    • Money orders or Cashiers checks are to be made out to KELLIN GROUP PROPERTIES
    • Tenant name & property address and tenant signature are to be on all money orders correctly
    • Leaving money orders or cashier's checks incomplete is not Kellin Group Properties responsibility - this could result in tenant not being credited with rental payment.
    • If an online payment is returned for insufficient funds (NSF), all charges including NSF, will be charged to tenant.